Frequently Asked Questions

GENERAL


What is HiShop? 
HiShop is an online beauty and cosmetics store dedicated to making beauty accessible to all.

At HiShop, we provide you with Value, Variety and a Beauty Community.

As part of HiShop's beauty community, you will receive exclusive privileges to:

How do I sign up with HiShop? 
To sign up, click on the SIGN UP button at the top left hand corner of the top bar. You can do so manually or by using Facebook Connect. Alternatively, you may just enter your email address to subscribe to our newsletters for exclusive offers!

How can I view and update my account details?
Once you are registered with HiShop, you may at any time view or modify any of your registered details by logging into your account and accessing the "My Account" section of the Website.

Are HiShop's products genuine?
HiShop only carries products which we have gotten directly from the brand or authorized distributor. All our products are 100% genuine.

Is it possible to get a list of ingredients for a product?
Please email us at contact@hishop.my or contact our Customer Service personnel at +603 6142 2236 and where possible we will be happy to provide you with this information.

 

PLACING ORDERS & MAKING PAYMENT


I have some queries about a product. Who can help me?
We'd be more than happy to help - kindly contact our Customer Service personnel at +603 6142 2236 and we will be happy to assist you.

Are your transactions all denominated in Malaysian Ringgit (MYR)?
Yes. All prices and transactions are only in Malaysian Ringgit (MYR).

How do I make payment for my purchases?
You will need to be logged in to your HiShop account. 
Payment can be made online using most Visa or Mastercard credit cards or online debit via RHB Bank, CIMB Clicks, Maybank2U, EON Bank, MEPS Cash, Mobile Money, Webcash and MEPS FPX.

What are HiShop Points? How do I use them?
HiShop Points are a form of HiShop currency that may be applied as credits towards future HiShop purchases. You earn HiShop Points whenever you make a purchase on the site (RM1 spent = 1 point).

To use your HiShop Points:

Step 1: Add items to cart
Step 2: Go to beauty cart and click Checkout
Step 3: Fill in Billing Info & Delivery Address
Step 4: Fill in your desired amount of HiShop Points and Checkout

*click image to enlarge*

How do I know if the purchase was successfully transacted?
If a purchase has been successfully transacted, an order confirmation screen will appear displaying your order reference number. You will receive a confirmation email that contains the details of your purchase and an order reference number. If for any reason the transaction was unsuccessful, kindly place the order again. In case of any doubt, feel to contact our customer service personnel at +603 7725 2170 and we will be happy to verify your transaction for you.

Is my purchase transaction secure?
It is our commitment that consumers can shop online securely. We utilise a secure payment gateway via MOLPay as our payment gateway using Secure Socket Layer (SSL) technology with high security 128-bit encryption. At no time is your credit card information compromised nor is it stored on our servers.

Can I change or cancel my order?
You cannot modify or cancel an order after your payment has been made. However, if you have any problems with your purchase, contact us at +603 6142 2236 and we will try our best to assist you.

 

DELIVERY

 

DELIVERY


Where do you deliver to?
All products are deliverable to Malaysia and internationally (for full list, kindly refer to 'International Delivery').

What happens after I make my purchase? When will I receive my order?
Typically, we aim to send out all items on the next working day via express courier. However, as a safe estimate, you can expect your items to be shipped out within 7 working days (Monday-Friday) of your purchase, excluding public weekends & holidays. You will receive an email with your tracking number once your order has been shipped.

Do I need to be present at the time of delivery?
We use an express courier service to deliver all orders. A person will be required to sign and accept delivery of the purchased product(s). This is to verify that the goods were delivered and received correctly.

I have not received my parcel. Who can I contact?
Please get in touch with our team at +603 6142 2236 or email us at contact@hishop.my

How much are the delivery charges?
Delivery (nationwide) is free of charge for purchases above RM100.

For purchases below RM100, a flat fee of RM10 will be imposed for delivery nationwide.

You can view your final delivery charges upon checkout.

INTERNATIONAL DELIVERY

 

INTERNATIONAL DELIVERY


For all other international orders, items will be shipped by courier, which takes up to 2 weeks for transit time between airports and will require signature upon delivery. Tracking numbers will be provided via email once your order has been shipped out.

Where do you deliver to?

All rates are quoted in Ringgit Malaysia (MYR). At time of writing, 1 US Dollar equals 3.28 MYR.

Country Delivery Charge (MYR)
Australia 130
Brunei 75
Canada 130
Czech Republic 130
Denmark 130
France 130
India 130
Indonesia 80
Japan 130
S. Korea 90
New Zealand 130
Oman 300
Poland 130
Russian 150
Singapore 70
South Africa 200
Sweden 130
United Kingdom 200
USA 200
Qatar 450
All other countries Please Refer on Checkout

 

Will there be customs and import charges?

Customs or import duties may be charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. As customs and import duties vary, we are unable to tell you the exact costs. Do contact your local customs office to find out about additional charges.

How long does it take for my parcel to reach me?

Estimated transit time for each country. Transit times are subject to custom's clearance, transport conditions and volume of mail traffic, and may take up to 2 weeks to arrive.

Compliance with regulations:

HiShop Malaysia Sdn Bhd is a company regulated under the laws of Malaysia. We operate in Malaysia and all our products comply with all the laws and regulations of Malaysia. We do not guarantee compliance with specific local laws, regulations or specifications under the local jurisdictions of individual customers. 

CASH ON DELIVERY

 

CASH ON DELIVERY


Cash on delivery (COD) is now available within Penang, Kuala Lumpur, Selangor and Johor.
For orders above RM100 in a single transaction, delivery is absolutely free. Otherwise, a minimal charge of RM10 will be incurred.

What should I do after placing an order with COD?

Once you have placed an order with COD, our HiShop representatives will contact you to set a preferred delivery date and time. Kindly ensure that someone is available to collect and sign for your parcel.

A tracking number will be provided once your order has been shipped. Subsequently, a representative from Ta-Q-Bin will contact you before making the delivery. Please have the exact amount (as stated in your invoice) ready when your parcel is delivered.

How long does it take for the parcel to reach me?

Orders via COD will reach within 5 to 7 working days.

Can I arrange for a redelivery?

To request for re-delivery, please contact Ta-Q-Bin customer service centre via 1800-8-TAQBIN (827246) or make an online request here: http://my.ta-q-bin.com/request_online.html

 

AFFILIATE PROGRAMME


What is the HiShop Affiliate Programme?
If you love to blog and/or own a website, the affiliate program was created for you! Here's how you can get rewarded with the HiShop Affiliate Programme:

  1. AFFILIATE PURCHASE
    By joining our program, you can be rewarded with unlimited HiShop points to offset future purchases. Get up to 10% reimbursement when a reader from your website makes a successful purchase on HiShop.My (credited via Reward Points into your HiShop Account).
     
  2. AFFILIATE POST
    Bought something from HiShop.My? Share your blog posts with us and earn up to 500 points per post.
     
  3. AFFILIATE PERKS
    As part of the Affiliate Programme, you will have access to become a HiShop Beauty Ambassador to receive exclusive invitations to try out new beauty products, attend beauty events, participate in giveaways, contests, new launch announcements and more.

How do I join the HiShop Affiliate Program?
View our Step By Step guide here.

How do I view my points balance?
Log into your HiShop Account here. Go to Your Reward Points.

Important Disclaimer:
HiShop Reward Points can only be used to offset future purchases on HiShop.my. Points cannot be exchanged for cash. HiShop reserves the right to reject any affiliate applications deemed unsuitable for HiShop's branding and overall image.

 

Returns, exchanges & refunds


What is the return and exchange policy?
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you aren't entirely happy with the product, then we aren't happy either. For incorrect or defective items, we have a 14 day return policy upon receipt of order by the customer, subject to the following terms and conditions:

All returns will be reviewed first by HiShop and we reserve the right to perform remedies including:

How do I return an item?
For all return requests, please email us at contact@hishop.my, including your contact details, Order ID and the reason for return. Alternatively, you can reach us at +603 6142 2236. We will inform you once your request has been received and proceed with the refund as appropriate.

Where will I find my order ID or order reference number?
Once you have placed an order, you will receive a confirmation email from us which will have your order reference number on it. Please keep this in case you need to get in contact with us. Alternatively, you can refer to your Order History upon signing into your HiShop Account.